Privacy Policy

Introduction

Craven Canines ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you book a session or contact us
• Booking Information: Details about your dog, session preferences, and booking history
• Payment Information: Payment details are processed securely through Stripe and are not stored on our servers
• Website Usage: Information about how you use our website, including pages visited and time spent

How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate with you about sessions, updates, and changes
• Send booking confirmations and reminders
• Improve our services and website
• Respond to your enquiries and provide customer support

Data Security

We take appropriate security measures to protect your personal information. Payment processing is handled securely by Stripe, a PCI-compliant payment processor. We do not store your full payment card details on our systems.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

Under data protection laws, you have rights including:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

Third-Party Services

We use third-party services for payment processing (Stripe). These services have their own privacy policies governing the use of your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.